Return & Refund Policy – Xoticahub

At Xoticahub, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. However, if you face any issue with your order, please review our return and refund policy below.

Return Eligibility

Due to the intimate nature of lingerie products, returns are only accepted in specific cases to ensure hygiene and product safety.

You may request a return or replacement if:

• You received a damaged product
• You received the wrong item
• The product has a manufacturing defect

To be eligible for a return, the following conditions must be met:

• The request must be made within 48 hours of delivery
• The product must be unused and in original packaging
• All tags and accessories must be intact
• Proof such as photos or videos of the issue may be required

Returns will not be accepted if the product has been used or damaged after delivery.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless they are damaged or defective:

• Lingerie sets
• Babydoll dresses
• Bikini sets
• Nightwear
• Any intimate apparel that has been used or opened

Replacement Policy

If your return request is approved, we may offer a replacement product of the same item depending on availability.

If the same item is not available, we may offer an alternative product or store credit.

Refund Policy

Refunds are only issued in cases where:

• The replacement item is not available
• The order cannot be fulfilled

Approved refunds will be processed within 5–7 business days.

Refunds will be issued through the original payment method used during checkout.

For Cash on Delivery (COD) orders, refunds may be issued through bank transfer or store credit.

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been shipped, cancellation may not be possible.

To request cancellation, please contact us immediately.

How to Request a Return

To request a return or report an issue with your order, please contact our support team with the following details:

• Order number
• Name used for the order
• Description of the issue
• Photo or video proof (if applicable)

Contact Support

If you need assistance, please contact us:

Email: support@xoticahub.in

Our support team will respond within 24 working hours and help resolve your issue.